Reference

How vpower888 Handles Your Personal Data

Your account with us involves real personal data — your name, contact details, and payment records from Touch 'n Go eWallet, Boost, or GrabPay.

Account data protectedTouch 'n Go eWallet, Boost, GrabPay records securedYour rights explained clearlyData retention policy disclosedContact path for data requests

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply specific technical and operational measures across four areas: data storage, cookie handling, account security, and data retention. Each area has a defined practice — not a vague policy statement. Here is what we actually do.

Storage and Encryption

All account data, including payment references from Touch 'n Go eWallet and Boost, is stored with SSL encryption. Access to stored records is restricted to authorised staff only.

Cookie Management

We use functional cookies to hold your session state and preference settings. You can clear or block cookies in your browser without losing your account — just log back in with your credentials.

Account Security Measures

Login attempts trigger OTP verification to your registered phone number. Unusual device or location changes prompt an additional check before access is granted to your account.

Data Retention Period

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Once that period lapses, data is deleted or anonymised.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct or delete the personal data we hold for you, reach our support team through any of the channels below. For data-specific requests, include your registered email and a brief description of what you need. We aim to respond within a reasonable timeframe, and complex requests may require identity verification before we act.

Live Chat Open the chat widget from any page in your account. Describe your data request and our team will log it immediately for the privacy team to process.

Email Support Send your data access or deletion request to our support email. Include your account username and registered phone number so we can verify your identity quickly.

Account Settings Log into your account, head to the profile section, and submit a data review request directly. This route links your submission to your account automatically.

What We Collect and Why

vpower888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, phone number, and date of birth. If you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, we log the transaction reference and amount — not your wallet PIN or full card number.

1
We also collect device identifiers, IP address, and session behaviour to keep your account secure and to resolve any disputes. Cookies help us remember your language preference and lobby state between visits; you can adjust cookie permissions in your browser settings. We do not sell your
2
data to third parties. Sharing occurs only with payment processors who handle your Touch 'n Go eWallet, Boost, or GrabPay transaction, or with fraud-prevention services. Where local law requires disclosure to authorities, we comply with those obligations. Your data is stored on servers with SSL encryption.
3
Players in George Town and across Malaysia are covered under the same policy terms. Access to our platform and its data processing is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is handled at vpower888. Each answer reflects our actual practice — not a generic template response.

We collect your name, email, phone number and date of birth at registration. If you deposit using Boost or GrabPay, we also log the transaction reference number linked to that payment.

We share data only with payment processors handling your Touch 'n Go eWallet, Boost or GrabPay transactions, and with fraud-prevention services. We do not sell your data to third parties.

We retain your data for the period your account is active and for a further period after closure as required by law. When that window closes, your records are deleted or anonymised.

Yes. Submit a data access request via live chat, email support, or the profile section of your account. We will verify your identity first, then provide a summary of what we hold.

Contact our support team through live chat or email with your username and registered phone number. Once identity is confirmed, we process deletion in line with our retention obligations under applicable law.

We store transaction references and amounts only — never your wallet PIN or full card number. All records are held on SSL-encrypted servers with access restricted to authorised personnel.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appvpower888 App InfoFAQ

How vpower888 Handles Your Personal Data

How We Protect and Manage Your Information

Storage and Encryption

Cookie Management

Account Security Measures

Data Retention Period

How to Contact Us About Your Data

Privacy Policy Questions Answered

01 What personal data does vpower888 collect when I register?

02 Does vpower888 share my data with anyone outside the platform?

03 How long does vpower888 keep my account data after I close my account?

04 Can I request a copy of the data vpower888 holds about me?

05 How do I ask vpower888 to delete my personal data?

06 Are my Touch 'n Go eWallet and GrabPay payment details stored securely?

Privacy Policy

Related pages

Related pages